Changing or cancelling an order

At PartStall we know mistakes happen – sometimes the wrong car part or the wrong engine version is chosen, or too many items are added to the cart. This page explains what to do if you want to change or cancel your car parts order, and what happens if the parcel has already been shipped.

1. I made a mistake – what should I do first?

If you notice a mistake in your order, contact us as soon as possible. The sooner you let us know, the more likely we can stop or review your order before it leaves the warehouse.

E-mail: info@partstall.ee

Phone: +372 524 9281

When you write, please include your order number, the code(s) of the part(s) you want to change or remove, and whether you want to swap a product, change quantities or cancel the whole order.

2. What if the order has already been shipped?

Once the parcel has been handed over to the courier, we can no longer change the order directly, but you still have several options.

If possible, you can refuse the parcel on delivery, or accept it and use the return process.

To return or exchange car parts after shipment, the goods must be unused, not installed and in their original packaging. Do not install or test-fit a part if you suspect it is the wrong one – installed or damaged parts generally cannot be returned as new.

3. Exchanging a wrong or incompatible car part

If you ordered a part that does not fit your vehicle, stop the installation immediately. Installing the wrong part may damage the vehicle and void the manufacturer's warranty.

Before contacting us, collect the key details of your car: VIN, make, model, year of manufacture and, if possible, the engine code.

Write to us at info@partstall.ee with your order number, the code of the part you received and a short description of the problem (for example: the part does not match the mounting points, the connector is different, the dimensions don't match). Our team will help you find the right parts and explain step by step how to return the wrong one.

4. Can I cancel the order completely?

Yes, in many cases the order can be cancelled completely. If your order has not been shipped yet, we can usually cancel it and refund the amount paid in full.

If the parts have already been shipped or received, you can still use your 14-day right of withdrawal for unused and undamaged products in their original packaging. Once the goods are back in our warehouse and have been inspected, we refund the money in line with our return policy.

5. Why does speed matter when changing an order?

The sooner you tell us about a mistake in your order, the easier it is for us to stop or change the order before shipment, reduce extra transport and return costs, and make sure you get the right parts without a long delay.

6. Our goal: less stress, the right parts, a smooth process

PartStall's goal is that you get the right parts for your vehicle, feel confident ordering from our online store, and know exactly what to do if you made a mistake when ordering.

If you are not sure about a part's fitment before ordering, or you have already ordered and found a problem, contact us at info@partstall.ee or +372 524 9281. We will review your order, arrange a return if needed and make sure you get the parts that really fit your car.